Shipping and Returns
SHIPPING & RETURNS POLICY
Getting your order to you in the most efficient way is important to us. We aim to dispatch all orders within 7 days of purchase. Please note that all items are dispatched in unbranded packaging for security purposes.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. William Hunt cannot be held accountable for delays in customs clearance or any additional charges that are incurred.
RETURNS & EXCHANGES
William Hunt will refund any item purchased In-store or online that you are not completely happy with if you return it to us in re-saleable original condition as you received within 14 days of receipt.
Unwanted, faulty, and incorrectly supplied goods may be returned for an exchange (where stock is available) or refund. Please let us know your intention of returns/exchanges within seven days of receiving your order. Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.
We will not refund / exchange items that have been altered in-store or elsewhere.
Please ensure you return the goods to us in their original packaging. All goods are second hand without the packaging and we may not be able to exchange them. You can take the goods out of the packaging to try them, but don't throw packaging or tags away and please return them with your goods.
All items should be returned in the original box you received them in. Suits returned to us crushed and without a protective suit cover cannot be refunded or exchanged.
Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer's responsibility.
Any free promotional gift issued with an order must also be returned if you are returning those goods.
Boxers and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.
Perfumes may not be returned unless in original sealed wrapping.
We strongly advise to try on leather shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked, uncreased and in their original, undamaged shoe box as this is considered part of the product. Shoes with clearly damaged soles and that are not in a re-saleable condition will not be accepted at our warehouse and will be returned to you.
If you are unsatisfied with your online order and would like to exchange or refund your order please visit our Returns Authorisation page and complete the simple form online to request your Returns Authorisation Number. Please allow us 48 hours to respond to your request (excludes weekends and bank holidays).
Please note that Returns Authorisation Numbers will no longer be issued over the phone.
All returns must be accompanied with a Returns Authorisation Number - failure to do so may result in the delay or non-processing of your refund / exchange.
Please send back your item(s) to the below address enclosing a note with the reason for return stating Returns number, Order number and the Item(s) you wish to return.
We will only accept returned items unworn / un-damaged up to 14 days after purchase in original resalable condition.
Please note that packaging and sending costs of the returned goods are the responsibility of the sender.
Items bought from our stores should be returned to the original store of purchase along with receipt within 21 days of purchase. William Hunt online returns department cannot deal with store returns.
All online order returns should be sent to the below address. We cannot receive any online order returns to our Savile Row, Harrogate or Braintree shops. All online returns must be sent to the above address and will be processed by our online customer care team.
SHOP ONLINE RETURNS ADDRESS:
William Hunt Returns Department,
97-101 Peregrine Road,
Hainault Business Park,
Essex, IG6 3XH
If you wish to exchange your items for another item on our website please contact us for the availability of alternative sizes/styles so that we can reserve the replacement item(s) for you if possible.
If you have any further questions please get in touch through our contact page.
Your complimentary Trilby Tour outfit(s) have been supplied to you from the measurements submitted by yourself when you placed your order. If the size chosen by you is incorrect - i.e. it does not fit then the company has no obligation to exchange garments.
The company reserves the right to give you an alternative outfit should the one chosen be unavailable. The Trilby Tour has the right to choose your complete outfit should we not receive your clothing order.
We will endeavor to give you the correct sizes from the information supplied by you, however in the unlikely event that your required size is not available; you will be given the nearest size possible.