Shipping and Returns
SHIPPING & RETURNS POLICY
Getting your order to you in the most efficient way is important to us. We aim to dispatch all orders within 7 days of purchase. Please note that all items are dispatched in unbranded packaging for security purposes.
Our standard UK delivery is charged at £6.95 per order for all orders with a value below £350.00, Free Delivery for all orders over £350.00.
International delivery prices will be calculated at checkout depending on which country the delivery is going to.
BREXIT UPDATE - EU COUNTRIES
EU customers are now responsible for paying customs and duty tax for their items.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. William Hunt cannot be held accountable for delays in customs clearance or any additional charges that are incurred.
Please note if you reject or fail to pay this charge your parcel will be returned back to us and any fees this incurs William Hunt will be deducted from your refund.
Most of the EU have different delivery prices depending on the zone and prices will be calculated at checkout.
OUTSIDE EU COUNTRIES / REST OF THE WORLD
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. William Hunt cannot be held accountable for delays in customs clearance or any additional charges that are incurred. Any orders that has to be returned back to us due to unpaid tax or duty and any charges that we have to pay to have the items returned back to us will be deducted from the customers refund.
All orders will require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that the delivery has been received by you or the person to whom the order is addressed. If no one is available to accept the delivery, you will receive a card to advise that a delivery has been attempted.
We DO NOT offer next-day or time deliveries to any UK address. No compensation will be given for late deliveries. If however you have not received your order within 7 working days, then please contact us using our 'Contact Us' page.
We will try to deliver all orders received, however if a customer is not at the address, a card will be left and the parcel will be returned back to the depot. It is the customer's responsibility to collect the parcel or arrange for re-delivery.
We only deliver to registered card addresses or the delivery address stated on the original order. Any changes to address whilst the parcel is in transit will not be accepted. In this instance, the parcel will be returned to us to then be sent out to the new address.
Please note: A signature is required for all deliveries.
If you are not in on the first delivery attempt, a card will be left by a courier company, another attempt will be made the following day, unless otherwise advised by the recipient. Following two unsuccessful delivery attempts, further delivery attempts will be chargeable or alternatively, the parcel can be collected from the local courier depot. Details can be found on the card left.
If a courier is unable to deliver the parcel after several attempts, or it is rejected, it will be immediately returned to us. We will then apply an additional charge of £12.00 to cover the costs incurred in relation to the undelivered parcel.
Please Note: Deliveries will not be made on Saturdays, Sundays or UK Bank Holidays.
If a parcel is returned to us as undelivered, we will offer a refund for the items ONLY. Any postal charges will not be refunded. If you require the parcel to be re-sent, then the postal charges will have to be paid by the customer.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, transport problems, wars or act of god.
We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, postcode and telephone number for the customer.
We are not liable to pay refund for late delivery due to delays with the payment of duties and taxes or parcels being seized by authorities, or for delays caused by acts or omissions of customers details or other regulatory agencies.
RETURNS & EXCHANGES
William Hunt will refund any item purchased online that you are not completely happy with if you return it to us in its original condition and in the packaging as you received it within 14 days of receipt.
Unwanted, faulty, and incorrectly supplied goods may be returned for an exchange (where stock is available) or refund. Please let us know your intention of returns/exchanges within seven days of receiving your order. Please return the item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.
We will not refund / exchange items that have been altered in-store or elsewhere.
Please ensure you return the goods to us in their original packaging. All goods are second hand without the packaging and we may not be able to exchange them. You can take the goods out of the packaging to try them, but don't throw packaging or tags away and please return them with your goods.
All items should be returned in the original box you received them in. Suits returned to us crushed and without a protective suit cover cannot be refunded or exchanged.
For international customers, please send your return via an insured, traceable method using your reputable delivery courier and mark your package clearly as returned goods to avoid delays at customs.
Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer's responsibility.
Any free promotional gift issued with an order must also be returned if you are returning those goods.
Boxers and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.
Perfumes may not be returned unless in original sealed wrapping.
We strongly advise to try on leather shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked, uncreased and in their original, undamaged shoe box as this is considered part of the product. Shoes with clearly damaged soles and that are not in a re-saleable condition will not be accepted at our warehouse and will be returned to you.
All of our promotional offers in-stores and online are subject to the following terms and conditions.
If multiple items are purchased through a promotional offer and there was a condition attached to the offer (e.g. Buy X to receive Y) and you wish to return one of the items for a refund, resulting in your order no longer falling within the conditions, then the item(s) you wish to keep will be charged at the full original price.
If the remaining items you wish to keep fall within the conditions of the promotional offer, then a refund will only be made for the difference from the price of the garment kept OR all orders placed with promotional offers must be returned in their entirety and in the original packaging in which it was received by you.
On occasion, we may offer free UK delivery on orders purchased online.
If you are unsatisfied with your online order and would like to exchange or refund your order please visit our Returns Authorisation page and complete the simple form online to request your Returns Authorisation Number. Please allow us 48 hours to respond to your request (excludes weekends and bank holidays).
Please note that Returns Authorisation Numbers will no longer be issued over the phone.
All returns must be accompanied with a Returns Authorisation Number - failure to do so may result in the delay or non-processing of your refund / exchange.
Please send back your item(s) to the below address enclosing a note with the reason for return stating Returns number, Order number and the Item(s) you wish to return.
We will only accept returned items unworn / un-damaged up to 14 days after purchase in original resalable condition.
Please note that packaging and sending costs of the returned goods are the responsibility of the sender.
Items bought from our stores should be returned to the original store of purchase along with receipt within 21 days of purchase. William Hunt online returns department cannot deal with store returns.
All online order returns should be sent to the below address. We cannot receive any online order returns to our Savile Row, Harrogate or Braintree shops. All online returns must be sent to the above address and will be processed by our online customer care team.
SHOP ONLINE RETURNS ADDRESS:
William Hunt Returns Department,
97-101 Peregrine Road,
Hainault Business Park,
Essex, IG6 3XH
If you wish to exchange your items for another item on our website please contact us for the availability of alternative sizes/styles so that we can reserve the replacement item(s) for you if possible.
If you have any further questions please get in touch through our contact page.